Accident Investigation Series (Part 1): What “Caused” This Mishap?

Supervisors wear many hats, including being an impartial accident investigator and hearing, “Joey backed the forklift off the loading dock and is in the hospital…can you do the injury investigation report?” 

Every incident injury report should include the facts of who, where and when. Now without pointing fingers and blame, the appointed investigator is stuck figuring out WHY Joey backed a forklift off the loading dock so you can prevent this from happening again.

There are many theories to determining a mishap’s root cause by using findings and causal factors. One method that helps the supervisor determine the “why,” is the Heinrich Domino Model.

Figure Out the Findings

Start with determining the findings. Findings are factual statements of the employee’s training, work environment, the management, the procedures and the equipment/machinery involved in the mishap. Once these factual statements are confirmed, the findings will need to include the employee’s chronological actions leading to the accident. For a visual, line the findings chronologically like standing dominos on their ends.

The causal factor will be the domino (finding) that will interrupt the knockdown effect and prevent the mishap if removed from the standing line. 

Now Find the Root Factor

Now we need to determine WHY the employee failed to do the mandatory brake inspection – the causal factor for the mishap – which would have exposed the leaking brake hazard. A root cause analysis is a systematic technique that focuses on finding the real cause of a problem that will help you develop a recommendation to prevent a similar mishap, rather than just dealing with its symptoms. For example, if the operator failed to identify a forklift hazard, was it due to time allotted to do an inspection, lack of accountability or supervision, discipline, or was there a distraction or complacency? 

Once you identify the causal and root factors, make a recommendation based on what you find. In this scenario, what can be recommended to prevent a forklift operator from failing to do a daily forklift inspection?

I hope you found this first installment of our Accident Investigation series helpful. Look for Part 2 where I will cover interviewing witnesses after an accident has occurred.

Jacki Mortenson
Jacki Mortenson
Jacki joined ICW Group in 2015 and provides risk management services throughout Southern California. She assists clients across a spectrum of industries, including construction, transportation, hospitality, manufacturing, agriculture and residential healthcare. Jacki earned the majority of her risk and safety applications while serving in the USAF as an aircrew member specializing in flight mishap investigations.

Related Articles

Safety Practices for Working in Confined Spaces

Many workplaces contain areas that are considered confined spaces because they are large enough for an employee to enter and perform assigned work but are not designed for continuous...

OSHA Releases Top 10 Most Cited Safety Violations

The Occupational Safety and Health Administration (OSHA) recently announced its Top 10 most frequently cited workplace safety standards for 2022. Fall protection remains #1 for the 12th consecutive year,...

Can You Hear Me Now? Ways to Prevent Occupational Hearing Loss

My wife will joke around and say that I am a “selective listener,” also known as “selective hearing.” For example, when we are near each other in the kitchen,...

Sign up for the Work Comp Connect newsletter

Subscribe today and get work comp insights from ICW Group in your inbox.

Sign up for the newsletter