Creating the right work environment can help employers prevent workers’ compensation fraud. Over the years, workers have fallen prey to unlawful solicitors for unscrupulous providers who make false promises to rope them into filing claims. Here are the top three reasons that led workers to become caught up in workers’ compensation fraud schemes:
- The employee did not know what to do after sustaining a workplace injury.
- The employee just needed help in dealing with their supervisor during a workplace disagreement.
- The employee’s supervisor ignored the report of a workplace injury.
All three of these reasons can be easily addressed and prevented. ICW Group’s Special Investigations Unit recommends fostering a culture of being safe and informed.
Educate Your Employees
Taking the time to educate employees about workers’ compensation benefits and what to do in the event of a workplace injury will go a long way. Protocols and procedures reinforce to your staff that your workplace is a well-run machine, focused on the goal at hand. It is equally important that your staff understand the benefits available to them, including the difference between workers’ compensation, disability, and health insurance offerings.
Commit to manager training. An injured employee’s complaints may fall on deaf ears if your leaders don’t know what to keep an ear out for. Supervisors and managers should understand the work comp process, including how to investigate safety lapses for appropriate correction and who to notify when an injury does happen.
Don’t ignore complaints of poor working conditions or broken tools and equipment. Employee morale is maintained by feeling heard. To drive the message home, fix the issue, and then let them know that you appreciate their dedication to a safe work environment for everyone.
Safety, Safety, Safety
Reoccurring and topical safety meetings prevent injuries from ever happening. This goes a very long way in avoiding disgruntled employee syndrome. ICW Group’s Safety OnDemand® offers up a wealth of safety training topics for your use.
If someone on your team is unfortunately injured at work, show them you care by regularly checking in on them. Most claims are wholly legitimate. Chances are the injured worker wants to get back on their feet and back to work as quickly as possible. Support them now to strengthen the relationship for years to come.
Let employees know that they can report fraud anonymously by calling ICW Group’s anti-fraud hotline at 855.ICW.Fraud (855.429.3728). All statements are confidential and available only to our Special Investigations Unit. You can also use our R.E.P.O.R.T. Worksheet to gather information on your suspicions and identify evidence you may not have considered.
Let’s keep your business fraud-free in 2023. If you have questions or need support, contact us. We are here to help.