Fight Fraud with Compassion and Care

When someone commits fraud they often try to rationalize his or her actions. While finances are the most common motivator, feeling mistreated by an employer can also drive fraud. If an injured worker feels mistreated, they may perversely rationalize that attempting to defraud their employer would be an appropriate recourse – they had it coming.

At ICW Group, we tell our policyholders that fraud prevention starts well before the claim is filed. Employers are well-served to assess what is and is not within their control when it comes to the mindset of each of their workers. Just like safety measures that are taken to avoid the injury, proactive steps should be taken to mitigate the risk of a work injury claim morphing into a fraudulent one.

While the personal financial pressures of a worker are not something within the direct control of the employer, how the worker perceives their value to their employer is. Do they feel cared for?  Do they feel supported? Do they feel valued? The answer to these questions lies in the daily, on the job, interactions of the worker and the environment in which they experience them. An employer’s demonstrated commitments to their safety, well-being, and success is an investment in them. This investment not only pays its dividends in the form of more productive, happy, and collaborative employees, but it also serves to reduce the likelihood that a worker may later rationalize an attempt to defraud their employer.

Support Your Injured Worker

Despite safety measures in place, accidents do still happen. When they do, ICW Group has your workers’ backs on their path to recovery. How their employer demonstrates their care and concern is of paramount importance during this difficult time. Make sure your injured workers know about our Injured Workers Center where they can find the information they need to navigate through their work comp claim. We also offer employers a variety of Recovery eCards, which allow you to show that you care by sending well wishes and helpful information to your recovering workers. Our Injured Workers Center and Recovery eCards are available in English and Spanish. The eCards are customizable and remind injured workers of the wealth of information and resources available to them through ICW Group.

Christopher Dill
Christopher Dill
Christopher Dill is the Special Investigations Unit Director at ICW Group Insurance Company. A Fraud Claims Law Specialist designee, he was a recipient of the National Health Care Anti-Fraud Association’s Investigation of the Year Award for his significant contribution to the successful resolution of “Operation Back Lash” – one of the largest workers’ compensation health care bribery schemes ever uncovered in San Diego County. Christopher has participated in over 30 criminal cases surrounding medical and legal providers attempting to defraud the Workers’ Compensation system. Christopher’s approach to insurance fraud investigations is a holistic one. From preventative education campaigns, to data analytics, to time tested investigative, and intelligence gathering techniques, it is Christopher’s belief that a multi-faceted approach to insurance fraud is necessary to a successful defense.

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